Samsung Washer Error Code AE — Communication Error
What this means
The AE error code indicates a communication failure between the main PCB (printed circuit board) and the sub-PCB in your Samsung washer. This is an internal electronics issue and is less common than mechanical errors.
Alternate codes: AC, AE6, 13E
Step-by-step fix
3 stepsPower cycle the washer
Unplug the washer from the wall outlet for 5 minutes. This is a longer reset than usual to allow the control boards to fully discharge. Plug back in and try a cycle.
Communication errors are sometimes caused by voltage spikes or brief power outages.
Check the power supply
Ensure the washer is plugged directly into a wall outlet — not a power strip or extension cord. Verify the outlet provides the correct voltage (120V in North America).
Voltage fluctuations from shared circuits can cause intermittent board communication issues.
Inspect board connectors (advanced)
If comfortable with electronics, remove the top panel to access the main control board. Check that all ribbon cables and wire harness connectors are firmly seated. Vibration can loosen connectors over time.
Never touch circuit board components directly — static discharge can damage them. Ground yourself first.
When to call a professional
If a power cycle and connector check don't resolve the error, one of the control boards may need replacement. Board-level diagnosis requires specialized knowledge and is best left to a certified technician.
Related error codes
Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.
Learn more about our sourcesParts you may need
Main PCB Control Board
Part #DC92-00301T · $80–$180
If main board is faulty (technician diagnosis needed)
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