Samsung Washer Error Code HE — Water Heater Error
What this means
The HE error code indicates a problem with your Samsung washer's water heating system. HE1 means the water is heating too quickly or the heater is overheating. HE2 means the heater is not warming water at all. This affects wash cycles that use warm or hot water settings.
Alternate codes: HE1, HE2, HC, Hr
Step-by-step fix
3 stepsCheck the water supply temperature
Run the hot water faucet closest to the washer and check if you're getting hot water. If your water heater is off or set too low, the washer may struggle to reach target temperatures.
Your home water heater should be set to at least 120°F (49°C).
Power cycle the washer
Unplug the washer for 2 minutes and plug it back in. Run a warm cycle. If the error was a one-time sensor glitch, this may clear it.
If the error only appears intermittently, it may be a loose wiring connection rather than a failed component.
Test the heating element (advanced)
If you have a multimeter, you can test the heating element for continuity. Access it by removing the rear or front panel (varies by model). Disconnect the wires and measure resistance — it should read between 25–35 ohms. A reading of infinity (OL) means the element is burned out.
Always unplug the washer before accessing any internal components.
When to call a professional
Diagnosing and replacing a heating element or thermistor involves electrical work and disassembly. This is recommended for a qualified appliance technician unless you have experience with multimeters and appliance repair.
Related error codes
Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.
Learn more about our sourcesParts you may need
Thermistor (Temperature Sensor)
Part #DC32-00007A · $8–$15
If temperature readings are erratic
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