Kenmore Washer Error Code F0 E5 — Off-Balance Load Detected During Spin
What this means
The F0 E5 error code on Kenmore washers indicates the control board has detected an off-balance load during the spin cycle. The washer stops spinning to prevent excessive vibration and potential damage. This is often caused by washing a single heavy item, bunched-up bedding, or the washer itself not being level on the floor.
Alternate codes: F0E5
Step-by-step fix
3 stepsRedistribute the load
Open the washer door and rearrange the items inside the drum. Spread heavy items like towels and jeans evenly around the drum. If you're washing a single large item (like a comforter), add a few towels to help balance the load.
Never wash a single heavy item alone — always add a few smaller items to balance the drum.
Level the washer
Place a bubble level on top of the washer, checking both side-to-side and front-to-back. Adjust the leveling feet by turning them clockwise (to lower) or counterclockwise (to raise). Tighten the lock nuts against the washer frame once level.
Rock the washer gently by pushing on opposite corners — there should be zero wobble when properly leveled.
Check the shock absorbers or suspension springs
If the error recurs even with balanced loads, the shock absorbers (front-loaders) or suspension springs (top-loaders) may be worn. Unplug the washer and remove the front or rear panel. Press down on the drum and release — it should bounce once and settle. Excessive bouncing indicates worn shocks.
Always replace shock absorbers in pairs, even if only one looks worn, to keep the drum balanced.
When to call a professional
If the washer is level, loads are balanced, and the error keeps appearing, the suspension system may need replacement. On some models, the bearing or spider arm may also be failing, which requires professional repair.
Related error codes
Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.
Learn more about our sourcesParts you may need
Shock Absorber Kit (set of 2)
Part #W10822553 · $20–$40
Required if shock absorbers are visibly worn or leaking
Suspension Spring Kit
Part #W10780048 · $15–$30
Only for top-load models with worn springs
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