Samsung Refrigerator Error Code 38E — Ice Maker Function Error
What this means
The 38E error code indicates the ice maker's motor or ejector mechanism has encountered a problem during ice harvesting. The ice maker tray rotates to eject ice cubes, and if the motor stalls, the rotation sensor doesn't detect movement, or the ejector arms are jammed, this error triggers. The ice maker will stop producing ice until the issue is resolved.
Alternate codes: 38C
Step-by-step fix
4 stepsReset the ice maker
Locate the Test/Reset button on the ice maker (usually a small button on the side or bottom). Press and hold it for about 10 seconds until you hear a chime. The ice maker will attempt a test harvest cycle.
If the test cycle runs and ejects ice successfully, the jam was temporary.
Check for ice jams
Remove the ice bucket and inspect the ice maker tray. Ice cubes may have fused together or a partial cube may be jamming the ejector arms. Remove any stuck ice by hand or with warm water.
Never use sharp objects to pry ice loose — you could damage the tray coating.
Thaw the ice maker if frozen
If the tray or ejector mechanism is frozen solid, use a hair dryer on low heat to gently thaw the area. Be careful not to overheat plastic components.
Place towels below to catch meltwater and prevent it from dripping onto food below.
Inspect the ice maker motor
If clearing ice jams does not resolve the error, the ice maker motor itself may have failed. Unplug the refrigerator, remove the ice maker assembly, and test the motor for continuity. Replace the ice maker assembly if the motor is dead.
On most Samsung models the ice maker motor is not sold separately — the entire ice maker module must be replaced.
When to call a professional
If the ice maker repeatedly throws this error after clearing jams, the motor or control PCB inside the ice maker module may be failing. A technician can verify and replace the assembly.
Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.
Learn more about our sourcesParts you may need
Ice Maker Assembly
Part #DA97-15217D · $80–$140
If ice maker motor has failed or repeatedly jams
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