Kenmore Washing Machine Error Code dU — Lid/Door Unlock Failure
What this means
Error dU means the washer's lid/door lock did not release when it should have. The lock actuator may be stuck, there may be excess weight on the lid, or the unlock mechanism has failed. The lid remains locked and you cannot access the laundry.
Step-by-step fix
4 stepsWait 2 minutes
The lock may take up to 2 minutes to release after a cycle ends. Be patient.
Remove weight from lid
If anything is sitting on top of the lid, remove it. Excess weight can prevent unlocking.
Power cycle
Unplug the washer for 5 minutes. The lock should release when power is cut.
Check for water in tub
The lock won't release if water is still in the tub. Run a drain/spin cycle.
When to call a professional
If power cycling does not release the lock, a technician can manually disengage it and replace the assembly.
Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.
Learn more about our sourcesParts you may need
Links may earn us a commission at no extra cost to you. We only recommend parts relevant to this repair.