Jenn-Air Refrigerator Ice Off Alert — Ice Maker Disabled or Fault
What this means
The 'Ice Off' message on Jenn-Air refrigerators indicates the ice maker is disabled. This can be intentional (you turned it off via the control panel) or triggered by a fault such as a jammed ice bucket, a frozen fill tube, a faulty ice maker module, or a water supply issue. Jenn-Air built-in models with dual ice makers may show this for one zone while the other continues working. If you did not intentionally disable it, troubleshooting the ice maker is recommended.
Alternate codes: ICE OFF, Ice Maker Off
Step-by-step fix
3 stepsCheck if the ice maker was turned off manually
On the control panel, look for the ice maker toggle. On touchscreen Jenn-Air models, navigate to Settings > Ice Maker and check the on/off status. If it shows 'Off', toggle it back to 'On'. On models with a physical switch, find the arm or switch on the ice maker itself inside the freezer and flip it to the ON position.
It is easy to accidentally toggle the ice maker off when adjusting temperature settings on Jenn-Air touchscreen panels.
Check for a jammed ice bucket or ice clump
Remove the ice bucket from the freezer. Break up any clumped or frozen-together ice cubes. Check that the ice level sensor arm or optical sensor is not blocked by ice buildup. Reinstall the bucket and ensure it seats fully on its rails.
Ice clumping is common if the freezer door is opened frequently or if the temperature fluctuates. Emptying and cleaning the bucket every few weeks helps.
Thaw a frozen fill tube
If the ice maker is on but not producing ice, the water fill tube (inside the freezer, feeding into the ice maker) may be frozen. Use a hair dryer on low heat to gently thaw the tube opening, or use a turkey baster to squirt warm water into the fill tube. Do not use a sharp object to chip ice from the tube.
Recurring frozen fill tubes often indicate the freezer temperature is set too low or the fill tube heater (if equipped) has failed.
When to call a professional
If the ice maker is on, the fill tube is clear, and water supply is connected but no ice is produced after 24 hours, the ice maker module or water inlet valve may need replacement. Jenn-Air built-in models may require professional disassembly to access the ice maker.
Related error codes
Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.
Learn more about our sourcesParts you may need
Ice Maker Module Assembly
Part #W10882923 · $80–$160
If ice maker motor or ejection mechanism has failed
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