Hotpoint Washer Error Code E5 — Water Temperature Sensor Fault
What this means
The E5 error on Hotpoint washers indicates the NTC temperature sensor (thermistor) is reading outside its expected range. This can be caused by a failed thermistor, a loose wire connection to the sensor, or a short circuit in the wiring harness. The washer may default to cold water or refuse to start cycles that require heated water.
Step-by-step fix
4 stepsReset the washer
Unplug the washer for 2 minutes, then plug it back in. A temporary sensor glitch can trigger a false E5 code.
If the error clears but returns during hot or warm cycles, the sensor is likely failing intermittently.
Locate the temperature sensor
Disconnect power. The thermistor is typically located at the bottom of the outer tub, inserted into a rubber grommet. Access it by removing the back or bottom panel of the washer.
On most Hotpoint/GE washers, the thermistor has two wires and looks like a small probe with a plastic connector.
Test the thermistor
Disconnect the thermistor wires and measure resistance with a multimeter. At room temperature (about 72°F/22°C), a good thermistor reads approximately 10,000–12,000 ohms. A reading of 0 or infinite ohms means it is faulty.
You can further verify by warming the probe with your hand — resistance should decrease as temperature rises.
Replace the thermistor
Pull the old thermistor from its grommet, install the new one, and reconnect the wiring. Run a warm cycle to verify the error has cleared.
Apply a thin coat of silicone sealant around the grommet to prevent leaks.
When to call a professional
If the thermistor tests within normal range but the error persists, the main control board or wiring harness may be at fault.
Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.
Learn more about our sourcesParts you may need
Thermistor (NTC Temperature Sensor)
Part #WH12X10482 · $10–$25
If resistance reading is out of range
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