What does Fisher & Paykel washer error code 38 mean?

Error 38 means the SmartDrive motor has stalled and cannot reach its target speed. Check for foreign objects in the drum and try running an empty cycle. If the error persists, inspect the drive coupling between the motor and tub, and check the tub bearings for wear. Worn bearings or a stripped coupling typically require professional repair.

Fisher & Paykel Washer Error Code 38 — Motor Stall / High Motor Current

Advanced Repair 45–90 minutes Tools: Phillips screwdriver, Socket wrench set, Multimeter

What this means

Error code 38 on Fisher & Paykel SmartDrive washing machines indicates the motor has stalled during the wash or spin cycle but under different conditions than error 46. While 46 indicates over-current from overloading, error 38 often points to a mechanical restriction or motor issue that prevents the motor from reaching its target speed. This can occur due to a worn drive coupling between the motor and tub, a seized tub bearing, a foreign object lodging the agitator or impeller, or worn motor brushes on older models. The washer stops to prevent motor damage.

Alternate codes: Fault 38, Error 38

Step-by-step fix

4 steps

Check for obvious obstructions

Remove all laundry from the washer. Check inside the drum for any foreign objects that may be jamming the impeller or agitator. Try rotating the drum by hand — it should spin smoothly without catching or grinding.

On Fisher & Paykel top-loaders with an impeller (no agitator), small items like socks can get trapped under the impeller plate.

Reset and test with empty drum

Unplug the washer for 5 minutes. Plug it back in and run a rinse and spin cycle with the drum empty. If error 38 clears, the issue was likely a one-time obstruction or overload situation.

If the washer works fine empty but fails with a load, the tub bearings may be worn and cause excessive drag under load.

Inspect the drive coupling

On SmartDrive washers, the motor is directly coupled to the tub via a splined shaft or coupling. Access the motor from the bottom and check that the coupling is intact and not stripped. A worn coupling allows the motor to spin but prevents the tub from turning.

A stripped drive coupling will often produce a rattling or clicking sound when the motor tries to spin the tub.

Test the motor and bearings

Disconnect the motor wiring and test stator windings (should be 3–10 ohms per pair). Check the motor for smooth rotation. Also rock the tub to check for bearing play — excessive wobble indicates worn bearings that create too much drag.

Brown or rusty water marks under the washer are a strong indicator of failing tub bearings.

When to call a professional

Tub bearing replacement and motor coupling repair require significant disassembly of the SmartDrive system. A Fisher & Paykel technician familiar with SmartDrive motors can handle this more efficiently.

Related error codes

Information compiled from manufacturer service manuals, official troubleshooting documentation, and appliance repair industry resources. This guide is for informational purposes only — always consult a qualified technician for complex repairs.

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